Privacy Policy

Last updated: June 2026

1. Information We Collect

When you place an order, we collect: full name, email address, shipping address, city, country, and postal code. Payment information is processed directly by Stripe — we do not store or have access to your card details.

2. How We Use Your Information

• To process and fulfill your order (including shipping and delivery tracking)
• To send order confirmation and shipping update emails
• To respond to your B2B inquiries if you contact us
• To comply with legal obligations (medical device record-keeping requirements)

3. Data Retention

We retain order records for a minimum of 7 years in accordance with medical device traceability requirements under EU MDR 2017/745. Customer names and emails for marketing purposes are retained until you unsubscribe.

4. Third-Party Services

Your payment is processed by Stripe (stripe.com). Their privacy policy applies to payment processing. We may use logistics partners (e.g., national postal services) for delivery — their data handling is governed by their own privacy policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Payment data is encrypted via Stripe's infrastructure.

6. Your Rights

Under applicable data protection laws (including GDPR if you are in the EU), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us via our contact page.

7. Cookies

Our website uses essential session cookies only (for cart functionality). We do not use tracking or advertising cookies. Analytics data collected is anonymous and used only for site performance monitoring.

8. International Transfers

Your data may be transferred outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place per applicable data protection law.

9. Medical Device Records

As a CE-certified Class IIa medical device distributor, we are required to maintain device traceability records. This includes records of who purchased each device, supporting EU MDR adverse event reporting obligations.

10. Children's Privacy

Our products are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the site constitutes acceptance of updated terms.

12. Contact

For privacy-related questions, contact us at our contact page.